NEW ITEMS: New, unused and with original packaging can be returned at full price minus a 5% credit card reprocessing fee with receipt. Without receipt can only be an exchange or store credit. Any wearables that have been worn are not returnable. Installed service parts are also not returnable.
BICYCLES: We do our best to make sure the bike that makes its home in your garage is the right one. Sometimes it doesn’t work out or something comes up. If it’s “days” and an exchange, we might let it slide but plan on a 15% restocking fee. Longer periods of time in which the bike has to listed as “used” will result in an appropriate restocking fee even if for an exchange. This will most likely involve the difference in used price from original plus the 15% restocking fee.
USED BICYCLES: Sold “as is” without warranty, not returnable or exchangeable but may be used as a trade-in negotiation for a new bike.
Special Orders: Return of special order closeout items is not accepted. Items, including bikes, which can be restocked will be charged 25%.
Sale and Closeout items: These are final. Exchanges may happen if it is for a similar item only.
LAYAWAYS: Making regular payments is the best way to keep things good. If you end up changing your mind, we’ll charge a 15% restocking fee of the original total from what has been paid or the difference in whatever sale price the bike may be on, whichever is greater. Yes, we have had people lay a bike away in season, try to get out of a layaway in the fall only to get the same bike on sale. It won’t work.
GIFT CARDS: Keeping track of the gift card is your responsibility. Lost cards will not be reimbursed as the remaining balance is documented on it. If you forget you have it for over a year, shame on you. But, we will most likely still honor it beyond the expiration date.
GENERAL DISCLAIMER: While having a bunch of “rules” to go along with the stuff we were happy to find good homes for doesn’t sound like much fun, we do need to make sure we are protected as a business from those that choose to exploit the help and service we provide. That said, these rules are subject to change, be updated, bent, and even ignored by us if we choose to. Just being nice if something doesn’t work out right can go a long way.